Asking users to group content, which reveals their mental model of a domain rather than your org chart.
Research method · Information architecture
Tag
taxonomy
Entries tagged taxonomy, drawn from across the library. Tags cut through the section structure, which is where most of the useful connections are.
2 entries across 1 section
Level
2 entries
Organising, labelling and structuring content so people can find it, which determines navigation rather than following from it.
Research method · Information architecture