Use the words, concepts and order that your users already have, not the ones your database has.
Heuristic · Nielsen heuristics
Tag
ux-writing
Entries tagged ux-writing, drawn from across the library. Tags cut through the section structure, which is where most of the useful connections are.
17 entries across 3 sections
Type
Category
Level
17 entries
The same fact produces different decisions depending on whether it is expressed as a gain or a loss.
Cognitive bias · Judgement
The small pieces of text that do most of the work: labels, hints, empty states, errors and confirmations.
UX writing · UX writing
Say what happened, why if you know, and what to do next, in that order and in plain language.
UX writing · UX writing
Voice is who you are and stays constant. Tone is how you speak in a moment and must change with the situation.
UX writing · UX writing
Deciding what content a user needs and in what order, which is a design activity rather than a writing one.
UX writing · UX writing
Writing that does not exclude, misgender or make assumptions about the person reading it.
UX writing · UX writing
Label the outcome, not the mechanism, and make the label make sense read on its own.
UX writing · UX writing
Say what the field wants, why it is needed, and what format is acceptable, before the reader gets it wrong.
UX writing · UX writing
Say why it is empty, and give exactly one thing to do about it.
UX writing · UX writing
Say what is happening, how long it will take if you know, and whether it is safe to leave.
UX writing · UX writing
Name the object, the scope and the reversibility, then label the button with the action rather than with agreement.
UX writing · UX writing
Front-load the specific thing that happened, because most notifications are read as a truncated line on a lock screen.
UX writing · UX writing
Ask at the moment the permission is needed, say what it enables, and make declining survivable.
UX writing · UX writing
Explain the thing that cannot be made obvious, and put the explanation where the decision happens.
UX writing · UX writing
Teach one thing at the moment it is needed, in the reader's words, and get out of the way.
UX writing · UX writing
Generating and reviewing interface copy, which works well for volume and badly for voice.
AI workflow · Content