People spend most of their time on other products, so they expect yours to work the way those do.
Law · Conventions
Tag
mental-models
Entries tagged mental-models, drawn from across the library. Tags cut through the section structure, which is where most of the useful connections are.
4 entries across 2 sections
Type
Category
Level
4 entries
Use the words, concepts and order that your users already have, not the ones your database has.
Heuristic · Nielsen heuristics
Users act on their belief about how the system works, not on how it actually works.
Mental model · Understanding
Asking users to group content, which reveals their mental model of a domain rather than your org chart.
Research method · Information architecture