Judge a design by the outcome it produces for a person and for the business, not by whether the request was delivered.
MOD·002Mental model · Product
Tag5 entries across 2 sections
strategy
Entries tagged strategy, drawn from across the library. Tags cut through the section structure, which is where most of the useful connections are.
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5 entries
Framing user needs as the progress someone is trying to make, which separates the need from any particular solution.
RES·018Research method · Generative
Study how others solved the same problem to learn the conventions your users already hold, not to assemble a feature list.
RES·019Research method · Evaluative
Working out what problem to solve before deciding how, which is where most product failure is actually prevented.
FLOW·004Workflow · Practice
Turn a pile of research into one statement narrow enough to design against and wide enough to allow more than one answer.
FLOW·007Workflow · Process