People judge an experience by its most intense moment and its ending, not by the average of the whole thing.
LAW·007Law · Memory
Tag2 entries across 1 section
satisfaction
Entries tagged satisfaction, drawn from across the library. Tags cut through the section structure, which is where most of the useful connections are.
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People perceive attractive interfaces as easier to use, and forgive small problems in them more readily.
LAW·011Law · Perception