Structured conversations about what people actually did, which is far more reliable than what they say they will do.
Research method · Generative
Tag
generative
Entries tagged generative, drawn from across the library. Tags cut through the section structure, which is where most of the useful connections are.
3 entries across 1 section
Level
3 entries
Watching people work in their own environment, which surfaces the context that interviews miss.
Research method · Generative
Framing user needs as the progress someone is trying to make, which separates the need from any particular solution.
Research method · Generative