Structured conversations about what people actually did, which is far more reliable than what they say they will do.
RES·003Research method · Generative
Tag3 entries across 1 section
discovery
Entries tagged discovery, drawn from across the library. Tags cut through the section structure, which is where most of the useful connections are.
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3 entries
Framing user needs as the progress someone is trying to make, which separates the need from any particular solution.
RES·018Research method · Generative
Turn a pile of research into one statement narrow enough to design against and wide enough to allow more than one answer.
FLOW·007Workflow · Process