Two gaps break interfaces: not knowing how to do the thing, and not knowing whether it worked.
Principle · Interaction
Tag
diagnosis
Entries tagged diagnosis, drawn from across the library. Tags cut through the section structure, which is where most of the useful connections are.
2 entries across 2 sections
Type
Category
Level
2 entries
Splitting a long form into steps did not raise completion until the team also saved progress and let people come back.
Case study · Forms