Two gaps break interfaces: not knowing how to do the thing, and not knowing whether it worked.
PRIN·010Principle · Interaction
Tag2 entries across 2 sections
diagnosis
Entries tagged diagnosis, drawn from across the library. Tags cut through the section structure, which is where most of the useful connections are.
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2 entries
Splitting a long form into steps did not raise completion until the team also saved progress and let people come back.
CASE·009Case study · Forms