Every system has irreducible complexity. The only question is whether the user absorbs it or the product does.
Law · Complexity
Tag
defaults
Entries tagged defaults, drawn from across the library. Tags cut through the section structure, which is where most of the useful connections are.
8 entries across 3 sections
Type
Category
Level
8 entries
Work expands to fill the time available, which is why open-ended tasks in an interface tend to sprawl.
Law · Behaviour
The first number a person sees shapes every judgement that follows, even when it is obviously arbitrary.
Cognitive bias · Judgement
Most people accept whatever is preselected, which makes defaults the most powerful control in an interface.
Cognitive bias · Judgement
The claim that decision quality degrades over a sequence of choices. Popular, intuitive, and on much shakier experimental ground than its usage suggests.
Psychology · Attention and effort
Reordering a set, where the default order is the decision that matters most.
Pattern · Finding
Group by the question people are trying to answer, decide one convention for saving, and treat defaults as the real design.
Pattern · Account
Every team that added a feature added a notification, and users responded by turning all of them off.
Case study · Collaboration