User Experience (UX)
Everything about how it feels to use a thing, not just how it looks.
Definition
The whole of a person's experience with a product or service, including everything before, during and after use.
Craft convention. True because the industry converged on it. Breaking it costs familiarity, not correctness.
In plain language
Everything about how it feels to use a thing, not just how it looks.
Example
The experience of returning a parcel includes finding the policy, printing a label and queueing at a drop-off point, not only the return form on the website.
Continue from here
Each link says what the connection is, so you can tell a principle from an alternative from a thing people mix this up with.
Related concept
Connected closely enough to change how you apply this.
- Service DesignTerm
- UsabilityTerm
- User Interface (UI)Term
Nearby in the Atlas
Adjacent territory, found through shared tags rather than a stated link.